COURSE INTRODUCTION AND APPLICATION INFORMATION

Course Name
Total Quality Management
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
EISL 512
Fall/Spring
3
0
3
5
Prerequisites
None
Course Language
Turkish
Course Type
Service Course
Course Level
-
Mode of Delivery -
Teaching Methods and Techniques of the Course
Course Coordinator -
Course Lecturer(s) -
Assistant(s) -
Course Objectives This course aims at developing an understanding of Quality Control Systems, Total Quality Management (TQM) techniques and Statistical Process Control tools; and the foundation for interpreting the controlcharts.
Learning Outcomes The students who succeeded in this course;
  • Will be able to understand the dimensions and elements of quality and quality improvement.
  • Will be able to discuss the strategic role of quality and quality improvement issues and problems.
  • Will be able to understand the quality concept and quality control methods and techniques and statistical quality control.
  • Will be able to learn the new approaches in quality field such as Total Quality Management and its philosophy.
  • Will be able to implement the methodology of the quality management through the steps of TQM.
  • All academic work undertaken at Izmir University of Economics is subject to the “Universities’ Academic Honesty Codes and Regulations”. For details, please see: http://isl.ieu.edu.tr/en/akademik-durustluk
Course Description Competition and quality concepts, principles and implementation of TQM, tools and techniques of TQM, statistics, probability, control charts, reliability are the subjects of the course.
Related Sustainable Development Goals

 



Course Category

 Core Courses
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Required Materials
1 Introduction to Quality Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
2 Total Quality Management — Principles and Practices Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
3 Total Quality Management – Tools and Techniques Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
4 Total Quality Management – Tools and Techniques Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
5 Fundamentals of Statistics Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
6 Control charts for variables Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
7 Midterm Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
8 Fundamentals of Probability Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
9 Control Charts for Attributes Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
10 Control Charts for Attributes Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
11 Acceptance Sampling by Attributes Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
12 Acceptance Sampling by Attributes Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
13 Reliability Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
14 Management and Planning Tools Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
15 Case Presentations
16 Review of the Semester
Course Notes/Textbooks
Suggested Readings/Materials

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
5
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
Project
1
5
Seminar / Workshop
Oral Exam
Midterm
1
10
Final Exam
1
80
Total

Weighting of Semester Activities on the Final Grade
3
20
Weighting of End-of-Semester Activities on the Final Grade
1
80
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
(Including exam week: 16 x total hours)
16
3
48
Laboratory / Application Hours
(Including exam week: 16 x total hours)
16
Study Hours Out of Class
15
3
45
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
Project
1
40
Seminar / Workshop
Oral Exam
Midterms
1
32
Final Exams
1
60
    Total
225

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
 Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest